customer reviews

ETHERIDGE1 Purchased sofa set in June of this year and despite regular chasing and a number of unfulfilled promises I'm still now waiting for the protective cover. Please be cautious and dont trust promises that the covers will arrrive 'shortly'	Cate High quality, stylish and comfortable. Sitting in our garden now feels like being on holiday. Highly recommend.
Big boy Ordered the furniture on wed delivered the following Monday, Ordering so easy, delivered on time, driver very helpful, Furniture top class, especially the cushions, Cannot find any fault at all. Keep up the good work you have great sales staff and a Excellent service, Would recommend any time, Dave stone Witney	Gel Love it, looks great in the garden, stylish and very comfortable. Service from artelia, cannot fault we where kept up to date with info , our goods where stuck in customs for a few days . Even down to the delivery guy . Would highly recommend.
peter1000000 We have had our Rattan Epona S for one year and we bought the cover (essential!). This is fab high quality rattan furniture!	KC We received the Rondino sofa set and have been impressed by the quick delivery and excellent quality of this product. The sofa looks so much more expensive than it was, great value and quality. It's very roomy and comfortable, can't fault it.
Gwyn Ticino Rattan Vase Set is a lovely piece(s) of furniture that gives a great statement in our garden. The seats are comfortable (bought scatter cushions for back from local garden shop that match perfectly) and table at right height/size to hold our drinks while unwinding and discussing our busy day. Would give 5 star for goods, service from Artelia & Courier 4 star however 3 star for delivery (as delivery guy was not friendly or helpful).	Krob Saw this and loved the set and clever design. Ordered and was delivered in no time. Excellent service and would highly recommend.
morrismadhouse We have had our sofa for a week, delivery and customer service have been excellent and we are so very pleased with this sofa. really good quality and comfort. And the sun has shone for us to enjoy it. Thank you Artelia	Cezza We are very happy with our sofa, it looks fantastic in the garden. Delivery was great only disappointment was the boxes arrived soaking wet and water had got through so the items were wet when they arrived, thankfully it was a glorious day so they dryed out pretty quick.
Paul from Glasgow Ordered the Epona XL was delivered exactly 5 days. Looks fantastic and was the best value that I found on the Internet. Very pleased just need some sunshine now	Gary We knew we wanted Rattan furniture and had shopped around seeing lots of sets. The products here seemed considerably less expensive than the competition and so I was initially nervous of the quality of what we'd be buying - especially since you're not seeing the product in advance. No problems here - the furniture is great, we're really pleased with it and it arrived in no time at all. I would say that you really need a hamper or something like the storage boxes Artelia sell for the cushions as they are large and also the furniture clips under the 'accessories' to keep it all together and stop them slipping around. We purchased the weather cover for our set also and it's excellent - a cover for expvery item in the set and they fit perfectly.
Tim and Louise from Reading Hi there, Just a quick note to say thank you. Our new table and chair set that we bought from you is perfect for all the barbeques that we’ve been enjoying this summer. The parasol is also ideal to keep our 6 month old baby in the shade when the sun is out. The table is easily wiped clean, should there be a spillage…a plus point if you have a toddler and a baby at the table! Thanks again.	Mr. Rogers Having just built a wooden terrace for my garden, the next big challenge was finding a high-quality sofa set that was also good value for money. After shopping around for a while, a friend of mine recommended I try Artelia and I’m glad he did! I found exactly what I was looking for and the whole process was made easier by the professional, knowledgeable team that’s on hand to help. I found Artelia’s prices very competitive. With free delivery and the fact that the cushions are included in the price, there’s nothing to grumble about (which is a first for me according to my wife). I’m now looking forward to enjoying a few drinks in the garden when summertime is here. Keep up the good work Artelia.
James Drennan My garden lounge set has just arrived and I’m just writing to thank you all at Artelia for such a fast and efficient online shopping experience. If only other online retailers would take a leaf out of your book! I had many questions for the team at Artelia before I bought my set, and I was happy with all the information that I was given. They really know their stuff. I felt extremely valued as a customer. I’m now thinking of purchasing a weather-resistant cover to protect my set in the winter. Thanks everyone!	Lara Hello, I bought a couch set for our conservatory. The whole purchasing process was very smooth. I was kept up to date at all times via email. I am absolutely thrilled with the quality of the set and it looks exactly like it does in the pictures. Very impressed. I am happy to recommend this site to friends and will definitely shop here again.
Lara Hello, I bought a couch set for our conservatory. The whole purchasing process was very smooth. I was kept up to date at all times via email. I am absolutely thrilled with the quality of the set and it looks exactly like it does in the pictures. Very impressed. I am happy to recommend this site to friends and will definitely shop here again.	Mrs Peterson The delivery of our couch set was surprisingly fast and went without a hitch. The 2 man delivery service was a big help. Instead of just unloading the set and leaving it on the pavement, the two lovely gentlemen carried the set right into the conservatory for us. We were very grateful for this service as my husband and I would never have managed it alone at our age! We had the neighbours round for drinks at the weekend and used the stool as a table. Everyone was very impressed with our new purchase. Thank you from the Petersons.
Laura Green Good-value for money, high-quality furniture that’s built to last, customer service agents who go that extra mile, great website and speedy delivery service. What more do you want! Happy I choose to shop with Artelia and I would definitely recommend this service to others.	Sam Ordered a table and chair set for my garden and it arrived quickly and as described. Happy with everything.
Euan Gallagher Ordered a table and chair set and it has just arrived. Looking forward to garden parties in the summer now. Plenty of space for everyone to sit at the table. Nice, comfy seats too. Nice one!	Nicola Walker from Leith Although I am happy with my new couch and coffee table set for my conservatory and the friendly customer service I received from Artelia, I must say I think it is a bit unfair that customers from Scotland must pay a £14 delivery charge, while England and Wales get it for free. So for that Artelia gets four out of five stars from me. Otherwise, everything was excellent.
Lee and Nicky from Southhampton Having had such a pleasant experience with Artelia, we will definitely use this site again as we are looking to purchase more of your products for our garden and conservatory. We recently invested in SUN ISLAND. We love coming home from work and chilling out on our new daybed. It looks great, it’s comfortable and we can tell we will still have use of it in a few years to come. We decided to spend a bit more in order to get a high quality product that’s built to last. Two happy customers!	Mrs Ross Hi there, My new table and chair set arrived yesterday. Just a quick thank you! It's ideal for my conservatory, which is a little on the small side. When i'm not using the set I can stack it together and move it into the corner to create more space. What a clever idea!
Jessica and Steve Great lounger. Lots of space to strech out on. Looking forward to summer time. In the mean time we will be relaxing in the conservatory!	ladeeda Ordered a rattan furniture set for the garden. Arrived exactly as described. Impressed with thickness of cushions. Very comfortable. Now looking forward to the summer and hopefully some sun! Nice, friendly staff at Artelia. Overall, a positive online shopping experience.
Paul Mac Couldn’t ask for more. Beautiful new table and chair set which stacks neatly together to form an egg shape when we’re not using it, perfect for our small balcony. Professional, friendly members of staff who really know their stuff. Free delivery, which was on time and the delivery men even took the set right inside for us (they were a tad late, but all was forgiven due to their friendly and helpful attitude). Had experiences in the past of delivery companies just dumping your order on the pavement and driving off. Would highly recommend this company to others.	Murray I was a tad unsure about ordering something online as I had never done it before, but I am absolutely delighted with my new rattan table and chairs. It arrived exactly when it was supposed to and I even got a call from a cheery chap from the delivery company about an hour beforehand just to say they were on their way! The quality of the set is great, especially for the price and it looks great. I’m happy to recommend artelia to others.
Josh Quality: compared to a friend’s rattan sofa suite, ours is definitely made from a much higher quality rattan and the cushions are thicker too. Price: considering high quality of product, price was very low. Customer service: Very polite and knowledgeable staff, looking forward to doing business with them again as maybe going to order a dining table for the garden. Delivery process: arranged a delivery slot but then had to change it because of work commitments, this was no problem at all. Delivered within the rearranged time slot by two very friendly men. Website: really liked layout of website. Was easy to navigate and very informative. Chuffed I decided to go with Artelia!	Jen B Our new sofa suite is absolute top quality. It looks so good on our new decking area. Had the neighbours round for drinks at the weekend to show it off and I think they’ll be placing an order soon, so impressed that they were. Only niggle would be that we had to pay £14 for delivery to Scotland, while our English neighbours get it free of charge. But, so impressed I am with the suite, I’ll let it slide. The cushions were even better than what I expected. Very soft and nice colour. Also seen that they comply with UK fire regulations, which is reassuring. Thanks.
Razz Reasonably-priced, stylish rattan couch. Delivered free of charge with no hassle. Polite, helpful members of staff. This company ticks all the right boxes!	mollymoo The furniture is so comfortable and looks so stylish. Everyone who has seen it just falls in love with it. ust what we wanted! . Happy customers who will buy from artelia again  . Must also mention the fantastic delivery team. Was in contact with them a lot, very polite and helpful. All in, from point of buying to delivery; great service.
Mrs Blackburn After placing my order i waited a while for a delivery date, but through a fault on my part they could not get in touch with me. I rang them to explain i was going away and i was concerned that if they delivered my order there would be no one there to receive it. They could not help me enough they delivered my item the next day The quality of the furniture i ordered was very good and if i need anything else for my garden or house i will be looking at this company again.I love the storaage compartments, very practical.	Susie The quality of this set is second to none. Left it outside all winter, uncovered and it looks as good as new.
Jez Love my new lounge set Marina. Perfect for our front room. Couldn’t believe how cheap it was. And it was free delivery. Great service..	Nicki Ordered a rattan couch set for the garden. One of the cushions were missing. The staff at artelia promised to send me out another one and sure enough it arrived within the next few days. Very comfortable. Now looking forward to the summer and hopefully some sun! Nice, friendly staff at Artelia. Overall, a positive online shopping experience.
L@m9 Just had our ticno set deliverd today what a fantastic product love the way it stacks when not useing it just what we wanted for our garden	Colin We ordered one of these sets as well as a corner sofa, unfortunately there was a slight quality issue, however Karis, on the service team sorted this, both efficiently and to our complete satisfaction. We are now very happy with the set and would very much recommend them, thanks for the set and your help in sorting the issue. Colin M
Paula I bought my furniture last year it took a while to receive due to the manufacturer .when I did receive it I was more than happy .it looks amazing ,the cushions are very white and in the sun they look lovely .its big ..it puts most corner sets to shame ,the shape is very smart and expensive looking. it's very comfy . The only bad thing is I can't find a storage box big enough to fit the cushions in . It is out in all weathers uncovered and still looks great . I spent hours looking for garden furniture and in my opinion this was the best in style and price and no one had anything similar that could compare.	Simon Received this set a few days after placing my order and delivery was all good and on-time. The daybed is as described and I didn't find anything similar elsewhere so very satisfied and would recommend this company. Cheers
Vicky Summers, Notts We're VERY pleased with our set in natural effect round rattan. It looks just how we imagined and means we can have family parties with enough room for everybody. I ordered over the phone, very friendly staff and also the delivered company who called to arrange the delivery slot was very helpful. Took delivery just 1 week after placing my order and have been enjoying it since then. Thanks!!!	Henry in Rhyl When I ordered the set was not in stock so I made a free reservation. Then I got a phone call to say it was on its way so I paid and the furniture was delivered shortly afterwards. Quality is very nice, I'm sure it will last a while, I also got a rain cover to keep it like that...... Also good value compared to what I found on other websites so I'd recommend Artelia.
Tim Spears from Nuneaton Hi, Thanks for the great service. Good set, enjoying it so far and fingers crossed for some good weather. Best, Tim	Lydia, Penzance Hello, I saw this set at artelia and could not find anything similar elsewhere. So I pre-ordered it (it was sold out when I found it online back in April) and a lady got in touch when it came back into stock and I had it by half-term. Now I have it and I'm very pleased, the chairs are very comfortable. Have already recommended it to my mother. Thanks for your good service. Lydia
Mary, Isle of Wight This set is available on 3 different websites but if you compare the sizes then the others had smaller chairs and tables. My husband is quite large so we decided to go with ARTELIA. Payment with credit card was ok, delivery was ok and on the allocated day. We unpacked it and started using it straightaway as no extra assembly is required for this furniture suite. I would make another purchase again, thank you for the good service.	Happy to recommend. Hello, I have a roof terrace so just wanted a modern design lounger. Couldn't find anything similar elsewhere, and free delivery to my address was included so I bought this one. Would definitely recommend it, delivery was easy and the lounger is very light because it has an aluminium frame so easy to carry upstairs by myself. It's a very comfortable style so I would recommend this. Richard
Sandra, Buckingham Hello, I bought this set in June 2014 and it was delivered within a few days. The delivery process was very transparent and I got a call to arrange a delivery date to suit me which was very nice. The customer service at ARTELIA was good and they answered my questions about the materials as I did not know what polyrattan is. They also sent free samples before I even made the purchase. I would recommend this set, it has thick cushions for a luxurious feel and can also be used for entertaining because the 2-seater actually has quite generous proportions. I recommended it already to my neighbour and she is going to make a purchase also. Sandra	Nicole, Runcorn I purchased this set in July because of the lovely weather, but actually I have quite pale skin so I like to keep out of the direct sun. The collapsible roof on the lounger is very handy because you can fold it back up again as the sun goes down. It's a pretty mediterranean design and the footstool and table are included. I wanted to buy an extra table but this wasn't possible but apparently it is planned for the future so if I had some feedback - please make it possible to buy individual pieces of furniture separately!!! Best, Nic
Toby, Hove I bought the rattan cube set for our new patio but I didn't want the cushions to get wet so got this box also. It's a nice quality and keeps the cushions dry, plus it matches the colour of the other furniture directly so looks pretty smart. I would recommend this company because of the excellent customer service. When I wanted to order, this was not in stock because it is quite popular. So I made a free pre-order (did not even have to give my card details) and when it was in stock I got a phone call and it was delivered the same week. Cheers Tobias Waverley	Hayley Marsh, Skegness I got married in April and my in-laws gave me this as a wedding present which was a lovely idea because now we can enjoy the sunshine in the garden together. I don't know about the order process because it was a gift but the delivery company called me directly to arrange the delivery slot (I was warned that something special was on the way!!!!) and it was delivered the same week. It's jolly comfortable and a nice design. So I would recommend this set and this company. I also bought a weatherproof cover just in case. Mrs Marsh, Skegness
Michael Mogg-Jones We bought two of these for our pool. The order process was simple and delivery price is included in the main price. The cushions and cushions covers are good quality and the polyrattan is on an aluminium frame which is not always the case with other companies which I saw. I would recommend this set because the backrest is adjustable so you can either lie down completely or have it up for reading. Now just waiting for some sunshine in England :) Michael, Margate, Kent, England	Rhonda c Our suite is beautiful in our new sunroom, very classy, sturdy and the cushion covers fit the cushions (which are very comfortable and thick) well. The only reason for 4 stars and not 5 is that ,because there is no kind of 'locking' system holding each piece to the one beside it, the chairs and sofa move a lot on our ceramic tiled floor so whenever you have used it you usually have to push the seating together again as there will be little gaps where it has moved out of place. I did have a suite before that was interchangeable like this one but it came with little u shaped pieces which held the suite together in the shape you chose.
Rhonda c Our suite is beautiful in our new sunroom, very classy, sturdy and the cushion covers fit the cushions (which are very comfortable and thick) well. The only reason for 4 stars and not 5 is that ,because there is no kind of 'locking' system holding each piece to the one beside it, the chairs and sofa move a lot on our ceramic tiled floor so whenever you have used it you usually have to push the seating together again as there will be little gaps where it has moved out of place. I did have a suite before that was interchangeable like this one but it came with little u shaped pieces which held the suite together in the shape you chose.	Vicky Summers, Notts We're VERY pleased with our set in natural effect round rattan. It looks just how we imagined and means we can have family parties with enough room for everybody. I ordered over the phone, very friendly staff and also the delivered company who called to arrange the delivery slot was very helpful. Took delivery just 1 week after placing my order and have been enjoying it since then. Thanks!!!
Simon Received this set a few days after placing my order and delivery was all good and on-time. The daybed is as described and I didn't find anything similar elsewhere so very satisfied and would recommend this company. Cheers

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