Returns policy

Our returns process has been designed to be as simple as possible, with quick refunds issued once the returned products have been received and inspected. If you wish to return your order for any reason, just let us know by emailing service@artelia-design.co.uk within 30 days of receiving your order.

If you cancel within fourteen days, you will receive a full refund of the price you paid for the products plus any delivery charges. If you cancel after fourteen days (but within the further 14 day period), we will only refund the purchase price of your order, excluding delivery fees. We will process the refund due to you as soon as possible after your goods have been returned to our warehouse and, in any case, within 14 calendar days of the day on which you gave us notice of cancellation

In case of faulty or mis-described products, we will refund the price of a defective product in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us

Please send us photographs of any fault or damage by email.

We will refund you via the means used by you to pay.

You will be provided with an address to return your products to after emailing us with reason for return.

Please note:

You must return any products to us as soon as reasonably practicable with their original packaging and pallets.

Should smaller parts of your set arrive damaged we will send look in to sending you out replacements, but ask that you dispose of damaged parts yourself;

Unless the products are faulty or not as described (see above), you will be responsible for the cost of returning the products to us. The cost is estimated at between £20 and £250. The cost of returning the goods depends on where you live in the UK in relation to our warehouse. Please contact us for further details;

Should you wish to cancel an order which has been dispatched from our warehouse, but not yet delivered, you are liable to pay the cost of returning the item to our warehouse.

You have a legal obligation to keep the products in your possession and to take reasonable care of the products while they are in your possession.

Your statutory right to cancel will not be affected by the additional 30 day no-quibble, no-risk guarantee.